What to Write to Us About
Four kinds of message reach us most often and all four are welcome. The first is a bug report, where a tool gives a wrong result, refuses to open a file, or breaks on a particular phone. The second is a tool request, where the task you are doing by hand does not have a tool here yet. The third is a correction, where a formula, a conversion factor or a piece of guidance on the site is wrong for your region, which happens most with land units, tax rates and grading systems that differ between provinces and states. The fourth is a general question about how the site works, usually about privacy or whether a tool can be used commercially. We read everything that arrives and reply to anything that needs an answer.
How to Get a Faster, More Useful Reply
Bug reports are only actionable if we can reproduce the problem, so the detail matters more than the length. Tell us the exact tool page you were on, the device and browser you were using, what you did step by step, what you expected to happen, and what happened instead. If a calculation looks wrong, include the numbers you entered and the answer you were expecting, because that usually identifies the issue immediately. Never attach or paste sensitive files, identity documents, bank statements or personal data of any kind; a description of the problem is enough, and if we genuinely need a sample we will ask for one that contains only dummy information. For tool requests, describing the real task you are trying to finish is far more useful than naming a feature.
Response Time and What We Cannot Help With
ToolNest is maintained by a small team, so replies typically take two to three working days and occasionally a little longer during a development phase. There are a few things we cannot do. We cannot recover a file you lost, because nothing you process here is ever stored on our side, so there is no copy for us to retrieve; keeping a backup of your original before editing is the only protection. We cannot give financial, legal, medical or tax advice, since the calculators produce estimates and are not a substitute for a qualified professional. We also cannot access, modify or delete anything on your device, including data a tool has saved in your browser's local storage, which only you can clear.
Privacy of Your Message
The form on this page does not send anything to a ToolNest server. It simply assembles the text you type into a message and opens it in your own email application, so you can see exactly what is being sent before you press send, and you can edit or cancel it. If your device does not open a mail app, write to us directly at the address below instead. We use the email address you write from only to reply to you. It is not added to a mailing list, not used for marketing, and not shared with anyone. Once a matter is resolved, correspondence is not retained beyond what is needed for follow-up.
Frequently Asked Questions
How long does a reply take?
Usually two to three working days. Bug reports that include the tool name, your browser and clear steps to reproduce the problem tend to be resolved fastest.
Can you recover a file I lost while using a tool?
No. Tools process files entirely on your device and nothing is uploaded, so no copy exists on our side. Always keep the original before editing, converting or merging.
Can I request a new tool?
Yes, and requests are the main source of new tools. Describe the actual task you are trying to complete rather than the feature you imagine, since that usually leads to a better tool.
Do you offer financial, legal or medical advice?
No. The calculators give general estimates based on the figures you enter. For decisions with real financial, legal or health consequences, speak to a qualified professional.
Can I use ToolNest tools for my business?
Yes. Everything is free for commercial use with no watermark, no attribution requirement and no licence fee.